Norwegian Customer Service on Crete

Our client is a global organisation providing customer service for some of the world's major brands. As a Customer Service Representative you’ll be a part of creating and delivering amazing customer experiences while you also enjoy an award-winning employment experience and company culture. So whether it’s getting answers for customers quickly or consulting on products, you’ll be the difference between their customer experience being just average or an exceptional one.

To get you off on the right foot we are offering new starters free flight tickets to Greece, plus 1 000€ signing bonus. Also for the whole time that you live and work there on Crete the company will provide you with free accommodation!

On a day to day basis you will be required to:

• ‍Be the first point of contact for incoming communications from Norwegian speaking customers (email/phone/chat)
• Assist customers by answering questions, providing advice and resolving issues
• Track and follow cases to ensure they're closed in an efficient and timely manner
• Maintain high customer satisfaction
• Maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets

• Fluent Norwegian and a good level of communication in English
• Ability to thrive as a team player in a fast-paced, high-energy environment
• Exceptional communication & soft skills, as well as the ability to problem solve
• Have a base level of computer knowledge
• Resourcefulness and the ability to multitask